How we helped an IT Consulting firm in meeting investor deadline

Background 

Our client, an IT consulting firm based in the USA, was in the process of developing a B2B SaaS application for one of their clients. While their core expertise lay in application development, they lacked a dedicated content writing team to handle essential documentation tasks, such as creating a comprehensive User Manual. As investor visit deadlines loomed, this gap posed significant challenges for the firm.

Challenges

Difficulty in Hiring a Dedicated Writer

The client’s attempt to hire a content writer was unsuccessful due to their location in the USA. Finding a suitable candidate who could work in their time zone and meet their quality expectations proved to be a formidable challenge.

Quick Onboarding of an Experienced Candidate

Given the tight timelines, the client needed a writer who could quickly grasp the application’s workflows and start documenting without extensive training.

Our Solution 

Recognizing the urgency and complexity of the client’s requirements, we stepped in to provide a tailored solution.

1. Dedicated Team: We assembled a dedicated team of writers, editors, and graphic designers to focus solely on creating the User Manual.
2. 24×7 Virtual Extension: As a virtual extension of the client’s team, we offered round-the-clock service. Our team worked in shifts to ensure continuous progress on the documentation process, accelerating the timeline significantly.
3. Streamlined Communication: To eliminate the risk of miscommunication, we assigned a single point of contact for the client. This ensured seamless coordination and clarity throughout the project.
4. Subject Matter Expertise: Leveraging our team’s ERP background and technical expertise, we accessed the application as end-users. This approach allowed us to create user-centric documentation, making the application’s features and workflows easy to understand for its intended users.

Results

• The User Manual was completed within the stipulated timeline, enabling the client to present a polished and professional application to their investors.
• The collaborative approach ensured the client could focus on their core development tasks while relying on us for documentation.
• The single-point communication streamlined processes, saving the client valuable time and resources.

Conclusion 

By acting as a virtual extension of the client’s team and leveraging our technical and content expertise, we successfully addressed their challenges. Our solution not only helped the IT consulting firm meet their investor deadlines but also showcased their application’s potential effectively. This collaboration highlights the value of partnering with a specialized content writing team for critical business needs.