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Artificial Intelligence (AI) | Tech | Machine Learning (ML)
Consider a SaaS company that sells project management software. A customer sends: "I can't connect your application to our company's SSO. We followed the documentation but we're still getting an authentication error." An agentic support workflow could look like this: Step 1: Understand the request The AI identifies the issue as an SSO configuration problem. … Continue reading A Practical Agentic AI Customer Support Workflow
Author: Admin Team Customer support has traditionally depended on a combination of human expertise, knowledge bases, FAQs, email templates, ticketing systems, and support executives. While these tools can make support processes more organized, they do not eliminate one of the biggest challenges: support teams spend a significant amount of time finding information, understanding customer problems, … Continue reading Agentic AI for Customer Support Teams: Real-World Problems AI Can Solve
Author: Amy Brooks | Software Developer If you run a business, you have most likely tried an LLM. Maybe your team is using it to write emails, summarize documents, answer questions, create content, or help with coding. And for many of these tasks, it works really well. But things start to change when you ask … Continue reading Why Should I Develop a Custom LLM for My Business?
Author: Chandana V | SterlingNext An AI agent suggested that the cache setting on the website be changed, as it was observing that it was running slowly. However, when the developer was about to implement the change, they noticed that the said setting was applied to checkout and campaign pages. This means that implementing the … Continue reading Why ITIL Change Enablement Matters for AI and Automation
Author: Chetan Saundankar | Founder and CEO of Coditation Every IT Professionals Day now comes with the same undercurrent: appreciation for the people who keep the lights on, shadowed by a quiet question about whether AI is about to turn the lights off on their careers. That question is based on a false premise. AI … Continue reading The IT Professional Is Not Becoming Obsolete. The Job Description Is.
Author: Dr. Gleb Tsipursky Contact Business leaders are moving quickly from AI systems that answer questions to AI agents that can take action. The distinction matters. A chatbot that drafts an email creates one kind of risk. An agent that can send the email, access customer data, execute code, move files, change a system configuration, … Continue reading Why AI Agents Need Authority Limits Before Businesses Scale Them
Author: Samrat Biswas Contact: LinkedIn According to Gartner's 2026 CIO and Technology Executive Survey, only 17% of organizations have deployed AI agents to date, but more than 60% expect to do so within the next two years. This number spans every industry, including banking and financial operations. That gap between structured data and slow, manual … Continue reading The Rise of Autonomous Finance: How AI Agents are Changing Banking and Financial Operations
Author: Ali Gohar A founder's unfiltered audit of micro-SaaS subscription creep, the illusion of "freemium" web utilities, and the browser-native tools that eliminated $2,100+ in annual software overhead. The Quiet Creep of the "$12 Per Month" Utility Bill Every digital agency founder, freelance developer, and content manager recognizes the pattern. You need to convert a … Continue reading I Cancelled 14 “Free” Tool Subscriptions Last Year — Here’s What Replaced Them
Software quality has become one of the most important factors in modern application development. Whether you're building a web application, mobile app, enterprise software, or cloud platform, users expect reliable and bug-free experiences. Traditionally, software testing was performed near the end of the Software Development Life Cycle (SDLC), often after development was complete. While this … Continue reading Shift Left Testing: The Introductory Handbook
Artificial Intelligence (AI) is transforming the way people work, communicate, create content, and solve problems. Among the many advancements in AI, Generative AI has emerged as one of the most exciting and impactful technologies. From writing articles and generating images to creating code and assisting with research, Generative AI is reshaping industries across the globe. Learn more: … Continue reading AI Technology: A Beginner’s Guide to Generative AI
